Frequently Asked Questions
Everything you need to know about your TRUFF experience.
What is the shelf life of TRUFF products?
Our sauces are shelf-stable and typically have a shelf life of 12 to 18 months. Once opened, we recommend refrigerating them to maintain the best quality and flavor profile.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes approximately 3-5 business days within the continental United States.
What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if you are unsatisfied with your purchase, please contact our support team within 14 days for a replacement or refund.
Are TRUFF products vegan and gluten-free?
Yes, our Signature Black Truffle, White Truffle, and Hotter sauces are all vegan and gluten-free. Please check the specific product pages for a full list of ingredients and nutritional information.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Currently, we ship to a variety of international locations including Canada, the UK, and parts of Europe. Shipping rates and delivery times vary by destination and are calculated at checkout.